Our gear products have the characteristics of high precision, high durability and high performance.All our products have ready-made molds and tools, which can be produced and delivered quickly.At the same time, we provide customized services and carry out personalized , design and manufacturing according to the specific needs of customers.
Core Answer For OEM repeat parts with existing tooling/fixtures, our typical production cycle is about 15 days. For custom gears requiring new tooling, samples usually take ~30 days, and mass production typically takes 15–30 days, depending on specifications and approval steps. Note: In manufacturing, lead time usually includes setup/changeover, processing, waiting between operations, and final inspection—so it will vary with process route and inspection scope. Typical Timelines Order Type What It Means Typical Timing OEM / repeat production Tooling and process route already validated ~15 days Custom gear – samples New tooling/fixtures/cutters + first-article inspection ~30 days Custom gear – mass production After sample approval (and PPAP if required) 15–30 days What Can Change The Timeline • Tooling status: new cutters/fixtures/gauges required or not (new tooling adds time)• Process route: heat treatment + grinding + gear inspection steps (more steps = longer cycle)• Quality/approval requirements: FAI, full dimensional report, gear profile/lead report, PPAP submission level (if required)• Order volume & schedule slot: batch size and capacity reservation on critical processes (heat treat / grinding / gear inspection) How We Keep Lead Time On Track • Lock drawing revision and confirm critical characteristics before release• Milestone schedule: tooling/DFM → sample → approval → mass production (owners + checkpoints)• Capacity reservation on bottleneck operations (heat treatment, grinding, gear inspection)• First-article approval before batch release, and QA sign-off before shipmentLock drawing revision and confirm critical characteristics before release What We Need From You To Confirm Lead Time Quickly • Drawing/3D (or sample) + material & heat treatment requirement• Gear spec: module/DP, teeth, accuracy grade (ISO/DIN/AGMA), hardness/case depth target• Quantity (trial + annual volume) and target Incoterms (FOB/DDP)• Any required documents: COC/material cert/heat-treat report/gear measurement charts/PPAP Send your drawing/specs and quantity plan—we’ll confirm the exact lead time and a milestone schedule in the quotation.
If you have the actual product, you can express it directly to us.
PairGears attaches great importance to the security and confidentiality of customer information. We sign confidentiality agreements with each customer to clarify confidentiality responsibilities and obligations. Samples, drawings, or other technical documents provided by customers will be kept strictly confidential and will not be disclosed to other customers or peer companies. Our team members have received confidentiality training and strictly adhere to confidentiality regulations to ensure the security of customer information.
Core Answer PairGears supports fast sample delivery via major international couriers (e.g., FedEx, DHL, UPS) and bulk shipment via ocean freight with booking support and export customs coordination. Delivery method and timing depend on destination, Incoterms, shipment size/weight, and any customs documentation needs. Delivery Options (scope) • For samples, we typically arrange door-to-door express shipping with tracking through global courier networks.• For bulk goods, we support sea freight shipment, including space booking and export-side handling (export documents and customs clearance coordination as required). What the delivery plan depends on • Destination & service level (time-definite express vs economy; port/door delivery)• Shipment size/weight & packaging (carton vs crate/pallet)• Incoterms & delivery point (FOB/DDP/DAP etc. define who arranges and pays which leg)• Customs documents (commercial invoice/packing list/HS code support per importer requirements) How we keep delivery safe and controllable • Packing matched to shipment type: protected inner packing + export cartons; for bulk orders, plywood crate/pallet when needed.• Clear labeling & traceability: part number, qty, lot/batch, and carton/crate marks.• Tracking & handover control: for samples, tracking number is shared after dispatch; for bulk, we share booking/BL milestones as available. Quick reference table Shipment type Recommended service Typical scope Typical scope Samples International express courier (FedEx/DHL/UPS, etc.) (FedEx/DHL/UPS, etc.)Door-to-door, trackable Faster transit + tracking visibility Bulk goods Sea freight (FCL/LCL) + booking support Port/door per Incoterms Flexible cost vs time; export coordination Packaging
PairGears offers a range of services tailored to gear-related projects:Product Technical Consultation: Expert advice on gear specifications and requirements.Product Design: Customized design solutions to meet your needs.Quoting: Transparent and competitive pricing for your projects.Prototyping: High-quality prototypes for testing and evaluation.Product Testing: Provide various testing services for gears and shafts
Core Answer PairGears’ typical monthly production capacity is up to 1,000,000 gear and shaft pieces. Actual deliverable output depends on part mix, process route, bottleneck operations, and inspection scope, so we confirm capacity after reviewing your specs and schedule. What “production capacity” Means Production capacity generally refers to the maximum output a factory can produce over a defined time period under normal operating conditions, given available machines, labor, and resources. What Your Available Capacity Depends On Even with a stated monthly capacity, real scheduling depends on:• Part mix & complexity (gear type, size, tolerance, finishing requirement)• Process route (e.g., heat treatment + grinding + gear measurement adds time and resource load)• Bottleneck operations (when one step cannot keep up, it limits total throughput)• Inspection/documentation scope (FAI, gear profile/lead reports, PPAP if required) How We Protect Delivery We manage capacity and delivery through a controlled plan:• Lock drawing revision & critical characteristics• Confirm process route & inspection pack• Reserve capacity on critical processes (e.g., heat treatment / grinding / gear inspection)• First-article approval before batch release + QA sign-off before shipment Quick Reference Table Item Standard statement What it means for your order Monthly capacity Up to 1,000,000 gears & shafts / month Sufficient for repeat orders and ramp-ups (subject to mix & schedule) Urgent orders Supportable when a slot is available We confirm by part route + quantity + required documents Capacity confirmation After spec review Ensures the promised timeline matches bottlenecks & QC scope Send your drawing/specs + quantity plan + target delivery term (FOB/DDP). We will confirm available capacity slot and provide a delivery milestone plan in the quotation.
Core Answer Yes. PairGears provides a 6-month limited warranty for parts manufactured by PairGears. During the warranty period, if a failure is caused by a manufacturing defect, we will arrange repair or replacement at no charge (subject to claim review). Limited warranties commonly cover defects in materials/workmanship and exclude misuse or improper handling. What’s Covered Our warranty is intended to protect you from issues that come from how the part was made—for example, a confirmed manufacturing defect that leads to premature failure within the warranty window.If the issue is confirmed as a manufacturing defect, we will provide free repair or replacement. The exact remedy may depend on the part status and logistics, but we aim to resolve it quickly and keep your line running. What’s Not Covered This warranty does not cover damage caused by:• Human error, misuse, neglect, or improper installation/operation• Unauthorized modification or repair• Normal wear, accidents, or damage after receipt/handlingThese exclusions are standard in many “limited warranty” terms. Item PairGears Standard Statement Notes Warranty type Limited warranty Covers manufacturing defects Warranty period 6 months Start point per delivery/contract terms Remedy Repair or replacement After claim review Not coveredMisuse/incorrect installation/modificationCommon exclusion patternWhat to providePO/part/lot + evidencePhotos, usage conditions, inspection data When does the 6 months start? By default, the warranty period is counted from the delivery date (or as defined in your PO/contract). For project-based supply, we can align the start point to your receiving/acceptance procedure if you specify it during ordering.Practical tip: if you require “warranty from installation/commissioning,” tell us upfront so it can be written into the order terms. How to file a warranty claim 1. Send your PO number / part number / batch or lot information 2. Share photos/videos, failure description, and operating conditions 3. Provide any inspection data you have (dimensional checks, hardness, gear measurement, etc.) 4. We review and respond with the next action (repair/replacement/return analysis)To prevent the accidental delivery of non-conforming components, we follow documented non-conforming product control procedures, including identification, isolation, disposal and QA release. The accompanying image is an edited excerpt (details are provided in accordance with the confidentiality agreement).
We can accept T/T (Telegraphic Transfer) as our payment method. According to our payment policy, customers are required to pay 30% of the total order amount as a deposit within the payment term after order confirmation. The remaining 70% balance is to be paid in full before the shipment of the goods.
Customized gears typically require to provide samples or gaers’ detailed drawings, including dimensions, materials, special requirements, etc. You can submit this information via email or online to our customer service team and discuss further customization needs with them.
Yes, we can customize gears and shafts of various sizes, specifications, and materials according to your requirements. Whether you need small gears or large shafts, we can provide customized solutions to meet your specific needs. Additionally, we can offer customized package for our customers, include the color box and shipping package.
Products with inventory can be shipped within one week after placing an order,the delivery time for products without inventory is 30 days.
For customized gears, the first sample lead time is typically 15-30 days; While the lead time for bulk orders is within 30-45 days after sample confirmation. We will make every effort to ensure timely delivery of your customized products to meet your needs.
For newly developed products, we do not have a minimum order quantity requirement. We can develop new products even just one piece. However, it's important to note that for custom-made new products, customers are required to cover the associated tooling costs. This fee includes the cost of tooling required for the development and manufacturing of the new product.